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Frequently asked questions

  1. What is the order processing time?

We do our best to ship orders on an on-going basis - usually on the same day or on the next day after receiving the payment. In some cases or in the event of non-typical orders, the maximum processing time is 14 days from receiving the payment.

 

  1. Products are packaged into glass jars. Will the package be delivered safely in one piece?

There is no need to worry. Our experienced team of employees carefully packages the products. Furthermore, the parcels are labelled as "fragile glass", so that the shipping company can ensure safe transport to all our customers.

 

  1. Can I put together a gift set myself?

Of course. This is possible upon a prior arrangement of the order details. Upon special request, we can also attach a small message card.

 

  1. What is the best before date for Eterno products?

The best before date of fruit in syrup is 24 months. For snacks and preserves the best before date is 12 months.

 

  1. Is it possible to ship products to non-Polish addresses?

ETERNO e-shop offers shipping in Poland for PLN 20.00. We will also be happy to ship our products abroad.

In such a case, please send us an enquiry for transport, specifying the address of delivery to the following email address eterno@eterno.pl.  In response, you will receive a price quote for shipping to the indicated address.